FAQs

 Orders & Shipping

Q: Where do you ship?
A: We proudly ship to all 50 U.S. states with free standard shipping to the contiguous United States.

Q: How long will my order take to arrive?
A:

  • Processing: 1-3 business days

  • Shipping: 7-15 business days (continental U.S.)

Q: Can I track my order?
A: Yes! You'll receive a tracking number via email as soon as your order ships.

 Products

Q: What types of lighting do you offer?
A: Our collection includes:

  • Modern and classic pendant lights

  • Sleek ceiling fixtures (flush and semi-flush mount)

  • Stylish table and floor lamps

  • Industrial and rustic chandeliers

Q: Are bulbs included with fixtures?
A: Most fixtures require separate bulbs unless otherwise noted in the product description. We recommend energy-efficient LED bulbs.

Q: Are your lights dimmable?
A: Many of our fixtures are dimmable - please check individual product specifications for details.

 Installation & Care

Q: How difficult is installation?
A: Most fixtures include:

  • Detailed instructions

  • All necessary hardware

  • Customer support for questions

For complex installations, we recommend professional assistance.

Q: How should I clean my light fixtures?
A:

  • Use a dry, soft cloth for metal/glass surfaces

  • Dust fabric shades gently with a brush attachment

  • Avoid harsh chemicals or abrasive materials

 Returns & Warranty

Q: What's your return policy?
A: We offer:

  • 30-day return window

  • Free returns for defective items

  • Full refunds for unused products in original packaging

Q: Do you offer warranties?
A: Yes! All Lads Lighting products come with:

  • 2-year manufacturer's warranty

  • Coverage for defects in materials/workmanship

 Payment & Security

Q: What payment methods do you accept?
A: We accept:

  • All major credit cards

  • PayPal

  • Apple Pay

  • Google Pay

Q: Is my payment information secure?
A: Absolutely! We use:

  • 256-bit SSL encryption

  • PCI-compliant processing

  • Never store full payment details